Hi MobileDevCK,
Thank you immensely for providing an explanation as to what most likely happened. I especially appreciate this because this is something the Chat Support team should provide, and I'm not sure if you're going above and beyond the scope of your job duties, but either way, I'm very thankful and think you're doing a wonderful, great job!
U get things done! I say, YOU should run for President haha!
Best,
Patricia