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I can't download the CC libraries

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Hi there, I am from Uruguay, have an Imac , and just very recently bought the CC version.
I do have a problem which I don't know how to solve; The libraries are empty, and all the time I get the same message, "something went wrong intitilizing CC libraries".

I did what was asked on the help files, yet, nothing!!! I need help please? Thanks in advance.

PS, if anyone speaks spanish to explain these issues, I will be double grateful!


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