I was on a screen share with a tech support guy who was totally worthless, took 6 minutes to respond to anything I wrote, said he would call me directly on the phone (I gave him my number) in half an hour when the transcoding was finished. My screen share timed out, and I've never heard back from the guy. Pathetic.
Hi, sorry about this. Please PM me your case number or any other info from this encounter.
Thanks,
Kevin